![]() ![]() ![]() If you use an email program, like Outlook, set it to leave emails on the server.On a computer, check that you can send/receive a new email.For email set up, find the Email accounts step for your Device.It's best if you can call from a different phone than the one you are having issues with. If you're still experiencing the problem, call us at 1-87. If available, move the SIM card to another T-Mobile device and try texting from that device to determine if it's a network or device issue.MMS may be automatically resized when sent, but may still be too large.For T-Mobile, the max sending size is 1MB, 3 MB for receiving, and under 3072 x 3072 resolution. All networks restrict the size of MMS.MMS can take longer to get to your mobile device than a text.MMS is limited to 10 recipients per message.Picture Messaging (MMS): Test sending one small picture to one recipient.You can back these up beforehand using apps from the app store. Update your device software to the latest version.Reset Network Settings in Settings > General > Reset > Reset Network Settings.Check whether picture messaging is turned on in Settings > Messages > turn on MMS Messaging.If you or your contact had an iPhone and switched recently, turn off or unregister iMessage & FaceTime.Clear the app cache for Email & Messaging.Make sure the SMSC setting is +12063130004. ![]() Uninstall any downloaded messaging apps.Update the time and date on your device and enable auto-update.A Message blocking active error when sending a text to a specific person means their message blocking is active. Check that the number isn't on your device's spam list or block list.See Make an International Call for dialing patterns. Make sure the number was entered correctly, including country code. ![]()
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